Support Center → Your Account → Managing your Account → Editing and changing details → Change or reset your password
Change or reset your password
Forget your password or having trouble logging in? We’ve been there. Time for a reset.
Reset your password
- Go to the reset password page
- Enter the email address you use for BOT
- Click Send reset link
You’ll be emailed a link to reset your password.
If you’ve requested the reset link more than once, make sure you’re using the right email address. You may also need to disable your email service’s link preview (EX: Outlook) or mail-scanner feature, which could cause the link to expire before you open it.
- Tap ProfileÂ
 and then tap Log in - Tap Continue with email and enter your email address
- On the password page, tap Forgot password
- Follow the directions and you’ll be emailed a link to reset your password
If you’ve requested the reset link more than once, make sure you’re using the right email address. You may also need to disable your email service’s link preview (EX: Outlook) or mail-scanner feature, which could cause the link to expire before you open it.
- Tap Profile  and then tap Log in
- Tap Continue with email and enter your email address
- On the password page, tap Forgot password
- Follow the directions and you’ll be emailed a link to reset your password
If you’ve requested the reset link more than once, make sure you’re using the right email address. You may also need to disable your email service’s link preview (EX: Outlook) or mail-scanner feature, which could cause the link to expire before you open it.
- Go to the reset password page
- Enter the email address you use for BOT
- Tap Send reset link
You’ll be emailed a link to reset your password.
If you’ve requested the reset link more than once, make sure you’re using the right email address. You may also need to disable your email service’s link preview (EX: Outlook) or mail-scanner feature, which could cause the link to expire before you open it.
Change your password
If you know your current password, and you want to change it:
- Go to Account > Login & security
- Next to Password, click Update
- Enter your current password
- Enter and confirm your new password
- Click Update password
- Log out of the app
- Follow the steps to reset your password
- Log out of the app
- Follow the steps to reset your password
- Go to Account > Login & security
- Next to Password, tap Update
- Enter your current password
- Enter and confirm your new password
- Tap Update password
Create a password to log in directly
If you created a BOT account by connecting to Facebook, Google, or Apple, you weren’t required to create a password. But you also have the option to log in directly by creating a password. Here’s how:
- Log out of your BOT account
- Follow the steps above to reset your password