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How can I keep my account secure?

We’re always working to keep your account secure, but here’s how you can help protect your information as well.


  • Start with a solid password: Your BOT password should be unique—preferably completely different from any other account, such as your email, social media, or your bank. So, if one account is compromised, it’s less likely to impact others. Learn how to update your password or create a strong password.
  • Review your account: Check your account if you think someone has logged in to BOT without your permission.
  • Flag suspicious stuff: If you think something is off about an BOT listing, profile, or message thread, flag it for review. You can also help the BOT community by reporting fake websites.
  • Check for the “https”: If it’s included at the start of a URL, your connection is encrypted, which protects the integrity and confidentiality of your data. Some browsers may also show a lock icon next to the URL, so you know it’s secure. Type directly into your browser to get started. Or, if you click a link in an email, check the destination URL before you log in.
  • Stay up to date: Check for software updates that protect you from security risks.
  • Install a trusted antivirus: Get help detecting, preventing, and removing common viruses—and other types of cyberattacks.
  • Check the sender: Don’t click links or download attachments from an email unless you know who sent it.
  • Understand multifactor authentication: If you log into BOT from a new place or device—or edit sensitive account information—you could be asked to confirm it’s really you. You may need to enter a security code sent to your phone or email, or verify some of your account details. You might also get an account alert in case someone is trying to access your account.
  • Always go through us: Keep all payments and communication on the BOT platform. Don’t transfer funds outside BOT or share your email address before a booking is accepted. If someone emails you asking you to pay or accept payment off-site, contact BOT right away. Learn how to spot if an email is really from BOT.

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