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Unauthorized account access

Think your account has been accessed without your permission? Let’s get to the bottom of it right now. You can do the following:

  • Change your BOT password
  • Review when you last logged into your account and confirm you recognize the devices and locations that logged in
  • Check that your contact info, profile photos, listings, and payout methods haven’t been changed by someone else
  • Confirm that any reservations in your account were made by you

If anything doesn’t seem right, we’ll help you understand what changes were made and how to undo them. To help prevent someone else from logging into your account, read our tips for keeping your account secure

If you think your BOT password has been compromised, and you use the same password elsewhere, consider changing it—especially for your email accounts.

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