We depend on our guides to consistently meet our hospitality standards, and rely on our guests to let us know when something isn’t as expected. That’s why we reviewed your ratings and reviews before deciding to close your account. In general, we decide to close an account if the guide:

• Has had their listings repeatedly suspended
• Has overall ratings that are below 99% of all other ratings on BOT
• Has violated of our Terms of Service

You can still guide guests that are scheduled to arrive within 7 days of your host account being closed. For tours scheduled past those 7 days, we’ll find another options for those guests to join to and cancel the tours they made with you. If we cancel the tour, you won’t be compensated for it.

Because we carefully looked at the reviews and ratings in your guide account before we closed it, we do not frequently reverse this decision. However, if you feel that closing your account was a mistake, you can appeal it by using this form.

We’ll consider your appeal only if:

• You’ve received only positive guest feedback
• There were extenuating circumstances
• Your account has been inaccurately linked to a previously closed account

We won’t accept appeals that claim:

• The issue only happened once, as we don’t close guide accounts based on a single negative review
• The reviews were unfair—read more about BOT’s Review Policy