Booking and touring
Find info on changing or cancelling your booking, payment options, contacting your guide, and more.
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Searching and Booking
- Search tips →
- Booking tours to join →
- Messaging →
Your Bookings
- Reservation status →
- Changes →
- Cancellations →
- Preparing for a BOT Experience →
- Troubleshooting →
Payments, pricing, and refunds
- Paying for a booking →
- Refunds →
- Pricing and fees →
- Security deposits →
- Coupons and credits →
- Invoices and receipts →
- Taxes →
Your Account
- Creating an account →
- Managing your account →
- ID and verification →
- Account security →
- Reviews →
Safety
- Safety concerns →
- Safety tips and guidelines →
- Reporting issues →
- Government travel restrictions and advisories →
About BOT
- Getting started →
- How BOT works →
- Our community policies →
- Partnerships →
- Legal Terms →